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Returns & Refund Policy
As flowers are fresh, perishable products,
we are unable to accept returns or refunds more than 5 days after the order has been recieved.
If your flowers arrive damaged, incorrect, or not in satisfactory condition,
please contact us within 24 hours of delivery.
We will ask for photographs of the flowers so that we can assess the issue.
Where appropriate, we will offer one of the following:
- A replacement bouquet or arrangment
- A partial refund
- A full refund
Refunds will be processed to the original payment method,
refund processing time is 7 days.
If you need to amend or cancel an order,
please contact us as soon as possible.
Orders can only be cancelled or changed before preparation has begun.
For any questions regarding delivery, returns or refunds,
please contact Shires Florist directly and we will be happy to help.
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